Customer Service Management

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80oq5p

ppIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. /ppbPurpose /b /ppWe are currently looking for a bCustomer Service Manager /b who will take over responsibility of managing the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center. /ppThis role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability. /ppbKey Missions /b /ppAs a Manager of our Milan Customer Service Team, you will manage our Team and you will also be responsible for Key Customers from the banking industry: /pullisupervise and motivate, delegate tasks and accountability, establish work schedules, set employee goals and objectives, monitor and review the performance of staff and organize necessary interventions for improvement, identifying training needs and develop staff to maximize potential /lilitake over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity,



including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels /lilibe responsible for Order Process Management; Management of order expectations, customer order status and performance reports /lilicommunicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress /liliutilize various internal systems to process customer actions (change requests / artwork requests / complaints NCR’s), which requires a competent level of technical knowledge in order to manage these small projects and artwork developments /liliensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion /liliensure pipeline and forecast accuracy by providing sales teams and Business Directors with regular customer feedback and highlighting revenue opportunities /lililead communication with manufacturing sites,



escal /lilibe responsible for creation and ownership of SLA’s negotiating terms of the SLA with the customer and the business and maintaining documentation /lilibe involved in strategic decisions and judgement calls on product acceptability where non-conformances have occurred in production and when planning customer deliveries to comply with Idemia capacity fluctuations and commercial needs /li /ulpbProfile /b /ppWho are we looking for? /ppTo succeed in this position, you will need the following experience: /pullimanaging a small team /lilisuccessfully easily building strong relationships with Customers, ideally from banking industry or relevant /liliworking in the supply chain and/or purchasing /lilitaking up strategic decisions and managing priorities /li /ulpIn addition to her/his experience, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring and together. /ppWe are looking for people who: /pullimanage in a charismatic manner /lilihave strong communication skills /lilifeel comfortable when communicating in English and Italian /liliare ready to make complex decisions and manage priorities /liliare open for cooperation with wide diversity of people (internal external customers) /liliare excellent team players /liliare ready to deal successfully with challenging situations /liliare ready to work mainly from our office, Baranzate /li /ulpbAbout IDEMIA Secure Transactions /b /ppIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80oq5p