23 set - Assago
Nestlé
ppGo and check the Nestlé Youth Entrepreneurship Platform: /p p#VisitNestlé #NestléneedsYOUth #Innovation #YEP /p h3Position Snapshot /h3 ul liNestlé Italy, Milan HQ (Assago) /li liFixed-term contract (1 year) /li liNestlé welcomes people with disabilities /li li1–2 years of experience in Operations, Credit, Generating Demand, Customer Analytics or similar areas /li liUniversity degree in Economics, Management Engineering, Business Administration, Statistics, Supply Chain Management or related fields /li liFluent in both Italian and English /li /ul h3Compensation package /h3 pCCNL Industria Alimentare, Impiegato 3° livello, Gross Annual Base Salary: €34.000,00. /p h3Position Summary /h3 pThe Customer Solution Analyst will support Nestlé and Purina Out-of-Retail business with customer service activities, order management, and reporting. The CSA plays a key role in supporting the Customer Service Department through the effective management of administrative activities, performance reporting, and customer complaint resolution, contributing to service excellence and customer satisfaction. /p pThis role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products. /p h3A Day in the Life of a Customer Solution Analyst Specialist /h3 pOrder management: /p ul liDemand capture (SAP table maintenance, EDI order process management, exceptions management) /li liOrder modification (pricing, quantities, requested delivery dates)
/li liTake corrective actions to resolve issues impacting order flow /li /ul pCustomer Internal Collaboration: /p ul liDaily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support) /li liCollect customer requests, forward them to the appropriate department and manage for the solution /li /ul h3What will make you successful? /h3 ul liStrong multitasking skills and a proactive, problem-solving mindset /li liGood command of Excel and SAP; proficiency in Power BI and Sales Force is a nice-to-have /li liStrong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment /li liHigh level of initiative, proactivity, and adaptability /li /ul h3Who We Are, What We Believe In /h3 pWe are Nestlé. We are the Good food, Good life company. /p pGood food, Good life is our promise and our daily commitment. At Nestlé you will Be a Force For Good by delivering on Nestlé purpose: unlocking the power of food and beverage to enhance quality of life – for individuals, families, communities and the planet – today and for generations to come. /p pAt Nestlé, we promote an inclusive culture where you’re encouraged to be yourself and share your voice. We believe that recognition, inclusion and the valorisation of diversity help us grow — as individuals and as a company. /p pThis is why you will find a leadership model that ensures equal opportunities for everyone at every organizational level. /p pDiversity is a fact. Inclusion is a choice — and we choose to be inclusive. /p /p #J-18808-Ljbffr
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