23 set - Palermo
Altro
Timeline: Urgent filling preferred
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment.
Core Responsibilities Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions.
Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database.
Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Workplace Presence: Full-time,
on-site daily presence required at our modern Lisbon facility.
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic attitude.
Compensation Models Option A: Local Contract (For Local Applicants) Base Remuneration: €1,262.33 gross monthly (paid across 12 months)
Housing: Self-arranged living setup
Target Profile: Candidates currently living in Lisbon or managing their own accommodation
Option B: Relocation Contract (For Moving Candidates) Base Remuneration: €1,059.00 gross monthly (paid across 12 months)
Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)
Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup
Added Perks Career Advancement: Structured internal career development paths leading into coaching, quality assurance, or management roles.
Fully Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active social scene.
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