23 set - Milano
Altro
Position
The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.
The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.
Job Responsibilities
Client & Relationship Excellence
Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
Act as a role model on the floor, supporting service consistency, operational execution and overall team performance
Client Relationship Building, Business & Operational Impact
Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
Provide high-level customer service throughout the client journey,
including after-sales support, complaint management with supervisor guidance and follow-up on client requests
Communicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over time
Actively seek opportunities to improve client experience, personal performance and selling techniques
Brand & Desirability Experience
Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison's selling ceremony
Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
People Growth & Store Support
Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
Share best practices, provide informal guidance and support the team through strong collaboration and on-floor presence
Profile
Minimum 5/6 years experience as Client Advisor in a luxury boutique
Strong commercial/sales mindset
Interest in pursuing a managerial career path
Aligned with the Brand identity
Good stress management, flexibility and adaptability
Excellent interpersonal, communication and teamworking skills
Fluent English and Italian; other languages are a plus
Additional Information
Per questa posizione è prevista una retribuzione annua iniziale pari a EUR 46,000 lordi. Tale retribuzione è stata determinata sulla base di criteri oggettivi e neutri rispetto al genere e corrisponde al compenso normalmente riconosciuto alla posizione al momento della pubblicazione di questo annuncio di lavoro. La retribuzione effettiva potrebbe essere soggetta a possibili variazioni in ragione di fattori quali la vostra combinazione unica di esperienza e competenze, la seniority e attuali esigenze organizzative. Tale posizione prevede inoltre la partecipazione ad un piano di incentivi, a discrezione di Loro Piana, basato su fattori quali la performance individuale e/o della Società. In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori agevolazioni in conformità alle policy aziendali vigenti. Il rapporto di lavoro sarà regolato dalle disposizioni del contratto collettivo nazionale di lavoro CCNL Terziario, Distribuzione e Servizi applicato da Loro Piana in Italia.
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