23 set - Milano
Ups United Parcel Services
ppAs a Customer Resolution Agent, you deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution. You will collaborate with internal and external stakeholders to implement effective solutions and contribute to the Customer Resolution Group’s operational excellence initiatives. You will maintain accurate case records and support data management, reporting, and audits, while contributing to cross-functional projects. This role operates in a dynamic, international UPS environment with growth opportunities and hybrid work where applicable. /pulliPermanent contract /liliFull-time /liliDynamic international work environment /liliOpportunities for professional growth /liliExposure to cross-functional teams and global stakeholders /liliHybrid working opportunities /liliManage customer inquiries, complaints,
and service requests through multiple channels /liliTake ownership of cases from receipt to resolution with timely follow-up /liliCollaborate with internal departments and external stakeholders to identify and implement solutions /liliMaintain accurate records and case documentation in company systems /liliPerform administrative and operational support including data management, reporting, and auditing tasks /liliSupport additional projects and business activities as required /liliPrevious experience in customer service, shared services, or a similar customer-facing role /liliStrong problem-solving and organizational skills /liliCustomer-focused mindset with a proactive approach /liliExcellent communication and interpersonal skills /liliAbility to manage multiple priorities in a fast-paced environment /liliGood knowledge of Microsoft Office applications /liliExcellent Italian and English, both written and spoken /lilicustomer-focused /liliproactive /lilistrong communication /liliorganizational skills /liliMicrosoft Office /li /ulpCustomer Resolution Agent - Global Business Services (GBS) milano, lombardia, it /p /p #J-18808-Ljbffr
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