21 set - Lazio
Kpmg
Overview
In this role you design and deliver ServiceNow-based solutions within KPMG's Enterprise Platform team, helping clients digitize and optimize operational processes. You will lead process analysis, solution design, and cross-functional implementation, ensuring quality and timely delivery. You'll coordinate a consultants team, manage client relationships, and support growth of junior colleagues while contributing to new project opportunities. This role offers international exposure, a focus on transformation, and a strong emphasis on collaboration and continuous learning.
Retribuzione / Benefits
inclusive and diverse work environment
hybrid working model
advanced training and development programs
international projects and mindset
well-being initiatives
Responsabilità
Lead analysis of business processes and requirements with client stakeholders to set digitisation priorities
Define ServiceNow solution design, including modules, functional architecture, and implementation roadmap
Coordinate consultants in configuring modules (ITSM, ITOM, CSM) ensuring alignment with requirements
Ensure quality of project documentation and share with client
Plan and oversee SIT/UAT testing and go-live, meeting timelines and quality standards
Manage client relationships during hypercare and solution evolution; drive deliverables and explore new opportunities
Requisiti fondamentali
Solid experience on ServiceNow implementation projects with focus on ITSM, ITOM, or CSM
Experience coordinating teams and managing project workstreams from requirements to release
Comfortable engaging with senior client stakeholders; manage expectations and progress
Broad view of service management processes and ability to translate into scalable solutions
ServiceNow certifications (CIS on one or more modules) are a plus
Excellent English language skills for international projects
Willingness to travel domestically and internationally
stakeholder management
team leadership and coaching
communication and collaboration
ServiceNow
ITSM
ITOM
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