23 set - Milano
Marriott
PLACE OF WORK: SPA
JOB OVERVIEW: Responsible for the accurate, courteous, and efficient reservation
of Spa guests providing the highest level of personal service. Process all
payments according to established hotel requirements. Provide information to any
guest or visitor inquiry. Useful help in the general organization of the Spa.
Using empowerment to make decisions that will ensure complete problem
resolution, and maintaining a strong and productive relationship with all
departments of Bulgari Hotels & Resorts Milano.
REPORTS TO: Director of SPA.
KEY RELATIONSHIPS: Guest Services, Housekeeping, Reservations & Accounting, PBX
/ Communication Restaurant, Engineering, Sales, Executive Offices.
External: Hotel guests/visitors, designated service company personnel and
vendors.
STANDARD SPECIFICATION: Requirements are representative of minimum levels of
knowledge, skills, and/or abilities or aptitudes to perform each duty
proficiently.
Some requirements may exclude individuals who pose a direct threat or
significant risk to the health and safety of themselves, other employees or
guests.
QUALIFICATIONS:
1.A College Degree or in the process of receiving one.
2.Possess a good command of the Italian & English language and the ability to
clearly and pleasantly communicate with guests, both in person and by telephone.
3.Ability to provide legible communication.
4.Ability to compute basic mathematical calculations.
5.Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
ESSENTIAL SKILLS:
1.Must have a professional image and personality exuding confidence and
leadership skills.
2.Ability to smile at all times.
3.Ability to remain stationary at an assigned post for an extended period of
time.
4.Ability to understand guest inquiries and provide responses.
5.Ability to promote positive relations with all individuals who approach the
Front Desk and
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