21 set - Bardi
CIAS Elettronica
ppCIAS Elettronica S.R.L. is a company that has been designing and manufacturing advanced perimeter security solutions since ****.Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.Our technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites.Driven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions.
/ph3The Role /h3pWe are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist.The role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team.
The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally.
/ph3Key Responsibilities /h3ulliProvide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting.
/liliDiagnose technical issues and identify effective solutions for CIAS security systems.
/liliDeliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities.
/liliProvide technical support to the Sales team in Italy and international markets.
/liliAnalyze technical specifications, customer requirements, and international project tenders.
/liliSupport the Sales department during trade shows, seminars, exhibitions,
and technical events.
/liliWork closely with RD and Technical Marketing to support product development and market activities.
/liliContribute to continuous improvement of technical support processes and customer satisfaction.
/li /ulh3Professional Requirements /h3ulliSeveral years of professional experience in technical service, technical support, field service, or a similar role.
/liliExcellent command of spoken and written English – mandatory.
/liliDegree, diploma, or equivalent technical background in Electronics, Electrical Engineering, Telecommunications, IT, or a related field.
/liliStrong troubleshooting, diagnostic, and problem-solving skills.
/liliGood knowledge of Microsoft Office, CRM systems, and technical software/applications.
/liliWillingness to travel up to 25% of the working time, both in Italy and internationally.
/liliAbility to work independently while collaborating effectively within a team.
/liliAbility to manage priorities and work effectively under pressure.
/li /ulh3Personal Skills /h3ulliReliability and strong attention to detail.
/liliFlexibility and adaptability.
/liliExcellent analytical and problem-solving abilities.
/liliStrong communication and interpersonal skills.
/liliCustomer-oriented approach.
/liliProactive attitude and sense of responsibility.
/liliAbility to operate effectively in multicultural and international environments.
/li /ulh3Role Objectives /h3ulliProvide high-quality technical assistance throughout the entire product lifecycle.
/liliEnsure effective and timely resolution of customer technical issues.
/liliSupport the Sales team with technical expertise during pre-sales, project development, and negotiation activities.
/liliStrengthen customer relationships through professional and reliable technical support.
/liliRepresent CIAS as a technical ambassador in international markets.
/li /ulh3What We Offer /h3ulliGross Annual Salary (RAL): €35,000–€45,000, depending on the candidate's experience, technical skills, and level of responsibility, plus premio components tied to individual paid service interventions and company performance.
/liliSupplementary health insurance – Fasi Open.
/liliContinuous technical and soft-skills training.
/liliHybrid working model, depending on operational requirements.
/liliThe opportunity to work with cutting-edge technologies in the security industry.
/liliInvolvement in challenging, high-profile international projects.
/lilixysqume A dynamic working environment where technical expertise and initiative are highly valued.
/li /ulh3Location /h3pItaly – Milan area /ph3Employment Type /h3pFull-time /ppIf you are a technically oriented professional looking for an international role combining technical expertise, customer interaction, training, and collaboration with Sales, we would be pleased to hear from you.
/p /p #J-*****-Ljbffr
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