21 set - Uri
Stella Mccartney
You will act as an ambassador for brand in our new outlet store in Noventa di Piave.
Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.
In doing so, creating and maintaining loyalty to both the store and the brand.
You will be also responsible for stock management, ensuring deliveries, transfers, and stockroom organization are handled with precision and efficiency.
Your mission:
Achieve individual and store sales targets, contributing to daily, monthly, and annual objectives.
Correctly apply the Selling Ceremonies and the "Style it like Stella" selling method to maximize sales, brand awareness, and client loyalty.
Attend and complete available training programs (in-store, online, Yoobic platform), building knowledge of brand values, products, and company standards.
Actively collaborate with all team members to achieve common goals and ensure customer satisfaction, following the store's daily briefing.
Maintain the company image by adhering to grooming standards and operational guidelines, acting as a brand ambassador with a proactive attitude.
Stay informed about competitors, market pricing, and positioning, following industry trends and news to share with clients.
Develop and manage the client portfolio,
keep the CRM/POS system consistently updated, handle special requests (repairs, special orders, returns), and act as a brand ambassador in the market.
Ensure an excellent client experience aligned with company standards, accurately describing products and benefits with a focus on sustainability, and resolving complaints with optimal solutions.
Support stockroom operations (deliveries, inventories, replenishment), keep the stockroom tidy and efficient, monitor negative stock, and prepare for markdown periods.
Adhere to company policies and procedures with a focus on loss prevention, manage in-store IT tickets, oversee aftersales orders, deliveries, adjustments, and returns/repairs in line with company policy.
Your Talent:
Excellent communication skills.
English and Italian are a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
Sales and stock experience ideally within a luxury brand and/or fashion outlet retail.
Experience in a customer service role with face-to-face customer contact.
Ability to adapt to frequent change and a high-pressure environment
Ability to initiate contact and communication effectively
Motivated by being a great teammate with a common goal
Strong clienteling skills and experience
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