21 set - Ala
Ignite
Location Strategy: On-site (Lisbon, Portugal)
Timeline: Urgent start dates welcomed
Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)
Overview
Are you seeking to launch an exciting international career in the vibrant heart of Portugal?
We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon.
Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems.
This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.
Key Responsibilities
Client Support:
Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.
Issue Troubleshooting:
Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.
Data Entry:
Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.
Performance Metrics:
Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.
Continuous Learning:
Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.
Qualifications
Language Skills:
Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs.
Availability:
Complete readiness to work flexible, rotating 24/7 shift rotas.
Location:
Physical presence and full-time availability to work on-site at our Lisbon office location.
Legal Authorization:
Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization.
Soft Skills:
Outstanding interpersonal skills, active listening capabilities, composure under high-volume pressure, and a positive, proactive attitude.
Compensation Plans
Plan A (Local Resident Package):
Provides a gross monthly base salary of €1,****** (paid across 12 months) with self-managed housing.
This choice is tailored for local Lisbon residents or applicants who plan to arrange their accommodation independently.
Plan B (Relocation Package):
Provides a gross monthly base salary of €1,****** (paid across 12 months) combined with a private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered.
This plan also includes complete airfare reimbursement after probation and free airport transfer, making it ideal for candidates relocating from abroad.
Perks & Benefits
Advancement:
Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.
Paid Onboarding:
Detailed, comprehensive onboarding program that is 100% paid starting from your very first day.
Company Culture:
Welcoming workspace featuring team outings, hobby clubs, social events, and recreational activities.
Health & Wellness:
Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.
Lifestyle:
Enjoy Lisbon's Mediterranean weather, beautiful coastal scenery, rich historical sites, and vibrant city culture.
#J-*****-Ljbffr
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