21 set - Italia
Ignite
Work Model:
On-site (Lisbon office, Portugal)
Availability:
Immediate onboarding
Schedule:
Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal?
Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives.
In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms.
We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.
Core Responsibilities
Customer Interaction:
Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.
Issue Resolution:
Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.
Information Recording:
Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.
Target Achievement:
Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics.
Continuous Learning:
Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Language Skills:
Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation.
Availability:
Full flexibility to work across a 24/7 rotating schedule.
Work Location:
Ability to work on-site at our corporate office in Lisbon.
Work Authorization:
EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Competencies:
Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving.
Remuneration Packages
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base:
€1,****** (spread over 12 monthly payments)
Housing:
Candidate-sourced living arrangements
Best Suited For:
Local residents or individuals organizing their own accommodation in Lisbon
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base:
€1,****** (spread over 12 monthly payments)
Housing Included:
Private bedroom in a shared company apartment, with basic utility expenses fully covered
Travel Assistance:
Inbound flight reimbursement following successful completion of the trial period, plus airport pickup service
Best Suited For:
Applicants relocating to Lisbon from international locations
Perks & Benefits
Professional Growth:
Defined pathways toward team leadership, quality assurance, or training roles.
Paid Training:
Fully funded, comprehensive onboarding instruction program.
Workplace Environment:
Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
Health Support:
Complimentary private health coverage after six months of service, alongside confidential mental health support services.
Local Advantages:
Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.
#J-*****-Ljbffr
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