21 set - Torino
Penumbrainc
Company Overview
At Penumbra,innovation,teamwork, andinitiativeare more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference.
We believe that the strength of our team lies in our diverse talents and shared passion for improving lives.
Ifyou'relooking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work.
As a leading MedTech company,weprovidecutting-edgesolutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia.
Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in ****.
Culture & Benefits
Innovation
-With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.
Impact, great atmosphere, flat hierarchy
-We offer a dynamic and inclusive environment where every team memberhas the opportunity tothrive and contribute to our mission.
A Team That Inspires
-Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
Stay Active
-Enjoy an annual fitness subsidy to support your healthy lifestyle.
Support & Well-Being
-Vantaggi from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
Family First
-Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
Vacation Time
-In addition to your local vacation days, enjoy paid extra time off on December 24th and 31st.
Accident Insurance
-Stay protected with comprehensive accident insurance during all business trips.
Responsibilities
Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
Utilize company systems and processes (SAP) to enter sales orders,
Conto Visione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer's needs
Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
Build and maintain strong, trust-based customer relationships through excellent service and proactive support
Communicate and collaborate with internal departments to gather information efficiently and provide the best possible service to customers
Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
Maintain and update customer databases with care and precision, supporting data integrity and process efficiency
Qualifications
Bachelor's degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered
Minimum of 2 years of experience in Customer Service, Sales, or another customer-facing role.
Candidates with at least 1 year of relevant experience may also be considered
Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience with SAP or other ERP systems are considered a plus
Advanced written and spoken English
Living in the Turin area (bi-weekly presence in the office in Rivoli is required)
Additional Information
As we require fluent English skills and the process will involve English speaking colleagues,
At Penumbra, we value your skills and qualificationsabove all else.
We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age.
If you're skilled and a good match for our culture of collaboration, we want you on our team.
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