Assistant Front Office Manager (M/F/D) Jesolo, Italy

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ppDo you want to be part of a steadily growing family-owned business, running more than 30 hotels residences in Europe?
Would you like to contribute to creating a feel-good home away from home for our guests?
At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.
/p pWe are looking forward to welcoming you to our team in bFalkensteiner Hotel Spa Jesolo /b soon as: /p h3bAssistant Front Office Manager (m/f/d) /b /h3 pbYOUR TASKS: /b /p ul liDirects front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.
/li liParticipates in the development, implementation and review of the policies, procedures, practices and standards.
/li liTogether with the FOM selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
/li liMaintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers' complaints to ensure their satisfaction /li liAssists in greeting VIP guests in absence of the Resident Manager/FOM upon their arrival and escorts them to their room.
Establishes good relationship and offers assistance for the length of their stay.
/li liCoordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing,



Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
/li liIdentification training needs, plans training activities and oversees their implementation for all front office sections.
Follows up to ensure compliance and efficiency of training activities.
/li liKeeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
/li liAccomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
/li liCarry out other tasks as directed by Front Office Manager.
/li /ul pbYOUR PROFILE: /b /p ul liHospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
/li liGood level or above, oral and written English and German, additional languages are a plus /li li3 to 5 years experience in a front office senior management position,



preferably in a five star international hotel /li liKnowledge of cashier operations /li liKnowledge of hotel business operations /li liKnowledge of Up Selling techniques /li liKnowledge of maximizing revenues /li liBuilding teamwork /li liDeveloping others /li liMotivating others /li liPlanning/ Organization /li liProblem solving Decision making /li liAdaptability/ Flexibility /li liConcern for quality /li liInfluence /li liInitiativeManaging performance /li liResults oriented /li liTeamwork/ Cooperation /li liCross cultural sensitivity /li liInterpersonal skills /li liCustomer service orientation /li liListening and Oral Skills /li liWritten skills /li liAnalytical thinking /li liStress Management /li liEnthusiastic and pleasant personality /li liFriendly and caring /li liProficiency in Microsoft Office software: Word, Excel and PowerPoint /li liKnowledge of Protel is a plus /li /ul pbOUR BENEFITS: /b /p ul liAll- inclusive onboarding program for a smooth start /li liWide range of career and development possibilities within a fast growing hotel group /li liActive contribution in a dynamic work environment /li liVariety of training within our in-house Falkensteiner Academy /li liEnjoy your holiday in the best hotels to special employee conditions /li /ul pFor this position we offer a gross monthly salary from € *****,70 x 14 salary payments per year (in accordance with the National Collective Labour Agreement (CCNL) applicable to the Tourism and Hospitality Industry), with the possibility of a higher remuneration depending on qualifications, competencies, and professional experience.
/p pTake a look at your future workplace: /p pbCONTACT: /b /p pbFalkensteiner Hotel Spa Jesolo ***** /bPiazza Le Corbusier, 6 · I- ***** Lido di Jesolo (VE) - Italy /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80up7v