21 set - Bardi
Data4
ph3DATA4'S MISSION /h3 pDATA4 creates Smart Scalable digital facilities for our customers.
Our network of highly connected, resilient and sustainable data center campuses underpins our customers' digital growth in Europe.
/p pDATA4 Group finances, designs, constructs and operates its own data centers.
Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.
/p h3DATA4 VALUES /h3 pAt DATA4 we are driven by our values.
These are the core of everything we do - from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy.
Our three values are: /p ol liTo be entrepreneurial - we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility /li liTo always take responsibility - for our impact on the people we work with, the society we are part of, and the environment in which we operate /li liTo constantly be adaptable - our business is designed to adapt, answering not only today's challenges, but also anticipating what's coming next.
/li /ol h3ABOUT THE ROLE /h3 pThe Account Specialist/Manager is the local main point of contact of the Enterprise customers (Wholesale / Colo Carrier customers) in Italy.
/p pHis role consists in ensuring reactive and consistent support of the day-to-day requests from these customers.
/p h3RESPONSIBILITIES /h3 ul liAcknowledge and manage the day-to-day requests raised by the existing local customers (upgrade services, contract amendments, commercial proposals...) in collaboration with the global sales.
/li liEnsure the recurring renewal of the existing contracts and the timely fulfillment of any capacity available.
/li liEnsure the opportunities data accuracy in SFDC and coordinate the collection of internal approvals for the new orders.
/li liMaintain up to date and circulate the capacity inventory when requested.
/li liSupport the creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy.
/li liCoordinate with Operations and Delivery teams to ensure seamless handover and post-sales /li liSupport cross-functional initiatives to improve commercial processes and service quality.
/li liProvide local support to the Global Head of Sales throughout the entire Hyperscale sales cycle when required.
/li liWork with the Marketing Department to agree and coordinate actions to foster Data4 brand and sustain the relationship with the customers.
/li /ul h3KPIs: /h3 ul liRenewal ratio of existing contracts and fulfillment of rendered spaces.
/li liCustomer Satisfaction (C-SAT) /li liLevel of accuracy of Sales related data (Opps, contacts, Accounts) in SFDC /li /ul h3RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS /h3 pRespect and enforce certification policies in terms of: /p ul liHS: Respect and enforce health and safety rules.
/li liEnvironment: Respect and enforce environmental policies.
/li liInformation security: Respect and enforce information security policies /li liEnergy: Respect and enforce the policy of reducing energy consumption.
/li /ul h3REQUIREMENTS /h3 ul liBachelor's degree in engineering, Business, ICT, or a related field is required.
/li liFluent in English, excellent written and oral communication skills /li liMinimum of 3 years of B2B sales and or/customer management experience in the ICT, cloud, or data center industry.
/li liExperience working with cross-functional teams across Engineering, Finance, Legal, and Delivery /li lifunctions in complex sales cycles.
/li liPrior experience in a high-growth environment.
/li /ul /p #J-*****-Ljbffr
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