23 set - Alà dei Sardi
Ignite
Role: Italian Client Experience Representative
Location Strategy: On-site (Lisbon, Portugal)
Timeline: Urgent start dates welcomed
Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)
Overview
Looking to launch your career in Portugal? We are hiring customer-centric Italian speakers to join our diverse team in Lisbon. As the primary point of contact for Italian-speaking clients, you will resolve inquiries across phone, email, and live chat platforms. This position is perfect for adaptable problem-solvers who thrive in a fast-paced, collaborative setting.
Key Responsibilities
- Client Support: Address inbound Italian customer queries via phone, email, and digital chat maintaining a professional, courteous manner.
- Issue Troubleshooting: Identify root causes of client challenges and deliver fast, tailored solutions.
- Data Entry: Accurately record account details, user requests, and resolution steps in internal CRM databases.
- Performance Metrics: Meet key performance indicators, including CSAT, First Contact Resolution (FCR), and Average Handle Time (AHT).
- Continuous Learning: Attend regular training modules to keep up with product updates, corporate policies, and service workflows.
Qualifications
- Language Skills: Fluent or advanced C1/C2 proficiency in Italian (written and spoken); functional English skills (at least B2) for internal communication, systems usage, and training.
- Availability: Willingness to work variable 24/7 rotational shifts.
- Location: Based on-site at our Lisbon workspace.
- Legal Authorization: EU/EEA citizenship, an EU passport, or valid Portuguese work authorization.
- Soft Skills: Strong communication, active listening, composure under stress, and a proactive mindset.
Compensation Plans
- Plan A (Local Resident Package): Offers a gross monthly base salary of €1,262.33 (over 12 months) with self-arranged accommodation. This option best suits local Lisbon residents or applicants planning to secure independent housing.
- Plan B (Relocation Package): Offers a gross monthly base salary of €1,059.00 (over 12 months) plus a private bedroom in a shared company apartment with basic utilities (water, gas, electricity, internet) fully included. It also features full flight cost reimbursement following the trial period and free airport transfer, making it ideal for candidates moving from outside the area.
Perks & Benefits
- Advancement: Clear internal promotion tracks toward QA, instruction, or management roles.
- Paid Onboarding: Comprehensive training phase, fully salaried from day one.
- Company Culture: Welcoming atmosphere featuring group activities, interest clubs, and social events.
- Health & Wellness: Free private health insurance after 6 months, plus access to psychological support services.
- Lifestyle: Experience Lisbon's warm weather, coastal views, rich culture, and dynamic city life.
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