23 set - Monza
Hermès
Overview
Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1) at Hermès. The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.
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Main Responsibilities
- Manage daily After Sales operations and support the store with training and morning briefings.
- Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
- Coordinate with the stock team, cash desks, and logistics department.
- Support the uniform dispatch process from data collection to delivery.
- Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
- Proactively identify client/department needs and propose alternative solutions.
- Ensure compliance with company procedures and policies.
Profile / Qualifications
- This position is open to candidates belonging to protected categories (Art 1. Law 68/1999).
- Bachelor’s degree,
preferably in fashion or languages.
- 1–2 years of experience in a similar role or environment.
- Fluent in Italian and English; French or other languages are a plus.
- Proficient in Microsoft Excel and PowerPoint.
- Strong organizational and reporting skills, with attention to detail and deadlines.
Hermès Requirements
- Availability, flexibility and dynamism to function in a high‑pace environment.
- Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
- Team player mentality to build meaningful relationships and ability to work autonomously.
- Analytical thinker and innovative problem‑solver.
- Determined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.
About Hermès
Hermès is a French, family‑owned and independent house that employs thousands of people worldwide. xjncmbx The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail Luxury Goods and Jewelry
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