23 set - Roma
Abbott Laboratories
ppJOB DESCRIPTION: You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards. /ph3What you will do /h3ulliHandle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed /liliRespond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate /liliBuild and maintain a solid understanding of the company’s products and services /liliIdentify customer needs and clearly communicate relevant information to internal service and technical departments /liliAccurately record customer interactions using internal systems and data entry tools /li /ulh3What you bring /h3ulliTechnical Diploma or equivalent qualification (approximately 12 years of education) /liliAt least 2 years of experience in a customer service or contact center environment /liliConfidence in handling customer interactions by phone and email /liliAbility to navigate computerized systems and learn new applications quickly /liliStrong communication skills, problem‑solving mindset, and customer‑focused attitude /li /ulh3Why join us /h3pBe part of a collaborative and supportive team /ppDevelop your skills in customer service and communication /ppWork in an environment that values quality, reliability,
and continuous improvement /ppThe base pay for this position is N/A. In specific locations, the pay range may vary from the range posted. /ph3JOB FAMILY /h3pCustomer Service /ph3DIVISION /h3pANI International Nutrition /ph3LOCATION /h3pItaly Rome : Via Giorgio Ribotta 9 /ph3WORK SHIFT /h3pStandard /ph3TRAVEL /h3pNo /ph3MEDICAL SURVEILLANCE /h3pNot Applicable /ph3SIGNIFICANT WORK ACTIVITIES /h3pNot Applicable /ppAbbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. /ppFollow Us: Facebook LinkedIn YouTube Twitter /p /p #J-18808-Ljbffr
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