IT EUC Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80wa2j

ph3Position Summary /h3 pWe are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company. /p h3Title /h3 pJOB DESCRIPTION FORM /p pIT EUC Engineer /p pDepartment /p pReports To: /p pIT /p pDate /p pLocation: Florence, Italy /p h3Position Summary /h3 pWe are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company. /p h3Primary Duties / Responsibilities /h3 ul liResponds to and resolves hardware and software service requests using Ticketing system for local and remote employees. /li liManage the resolution of all incidents /tickets, per respective SL's processes and guidelines. /li liReport escalations and potential issues to the IT Manager. /li liCreate documentation, using standard templates, for use by IT support teams and end users; perform content reviews and update as needed. /li liSupport and troubleshoot incidents of medium complexity to resolution for local and remote employees. /li liConfigure new computers with standard image and prepare for deployment using Microsoft Intune and JAMF. /li liProvide telephony support; Polycom, Cisco,



and mobile phone devices (iOS and Android), including softphone. /li liProvide internal support for PSL Client products such as PSL Client suite. /li liProvide in-room hardware support for Meeting Rooms including all aspects of AV (Crestron, Dolby, Logitech) and Room Wizard administration. /li liProvide wireless device support (WLAN) for laptops, mobile devices, and tablets. /li liMaintain documentation as required by management (assets inventory, knowledgebase, solutions etc.). /li liAssist with employee moves, new hire desk setup in the office. /li liAssist with receiving deliveries, unboxings, stock room management. /li liPrepare returned equipment for re-use using high sanitization/ hygiene protocols. /li liManagement of defective hardware, logging calls with vendors and arranging engineer site visits to repair damaged /faulty hardware. /li liHands-on experience with Windows 11 /Mac OS environments, computer peripherals, printers, and scanners. /li liProvide support for Outlook, VPN, MS Office, One Drive, Windows Defender, web services and other software solutions. /li liEnsure all meeting rooms are up to date and working through periodic testing, checking Windows updates, applying patches, and updating antivirus.



/li /ul h3Qualifications (include Knowledge, Skills, Abilities, And Related Work Experience) /h3 ul liExperience in writing and completing technical and end user documentation. /li liDemonstrated organization, project planning, and time management skills. /li liExcellent problem solving, analytical, verbal, and written communication skills in the everyday environment. /li liAdvanced understanding and application of JIRA incident management tools. /li liAbility to assist remote users. /li liAble to communicate highly technical information as necessary to both technical and non-technical personnel. /li liMust be reliable, dependable, flexible, and able to multi-task with priority. /li liAble to manage incidents and tasks within SLs. /li liA solid understanding of all major computer operating systems including MacOS and Windows 11. /li liAn up-to-date understanding of imaging technologies; MS Intune and JAMF. /li liAdvanced proficiency in hardware and software troubleshooting. /li liDemonstrated understanding of Microsoft Office products, Office 365 for Windows and MacOS. /li liExperience with cloud-based backup solutions such as OneDrive. /li liMicrosoft product certifications are a plus. /li liMaintains excellent communication with users /li /ul h3Functional/Technical Requirements (include Education, Certifications, And Training) /h3 ul liBS in Computer Science, or relevant work experience. /li liMinimum of 5 years of experience in a technical IT support environment. /li /ul h3Physical Demands / Work Environment /h3 ul liLight to medium physical exertion, routine bending, and lifting may be required. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80wa2j