23 set - Turbigo
Richemont
Reporting to the IT Support Manager Italia and representing the Group IT department, the FSS Proximity Team Leader for Retail and Corporate is a member of the Field Services and Support (FSS) team within I&O.Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.Responsible for delivering effective IT support on‑site or remotely across the FSS perimeter for corporate sites located in the Milano metropolitan area and the retail network in Italy belonging to Richemont Group.Assist in continuous enhancement of the FSS organization at a regional level, aligning with Group IT and business objectives. Support business‑driven project initiatives such as new retail/manufacturing openings, closures, refurbishment, special events, and local workplace evolution.Ultimate aim: deliver a high‑quality, value‑added service fully aligned with business requirements, actively engaging users in available technology.People ManagementManage the team under his/her geographical perimeterRecruit, coach, set objectives and appraiseDefine and maintain an evolution plan for the teamOrganise shift schedules to ensure required coverageMaintain continuous relation with the Local HR departmentFinance ManagementParticipate in budget elaboration and quarterly reviewPrepare inputs about hardware/maintenance under his/her scopePropose necessary changes or amendments to the budgetProject ManagementParticipate in project/activity roadmap definition and executionCapture proactively activities from relevant entities/Group ITBook resources to align with assigned Project ManagerFollow and promote Group IT project‑management methodologyService ManagementMonitor and report delivery and support of business services in scopeDetect and report proactively patterns or malfunctionsProduce/share KPIs and maintain acceptable evolution trendsPromote best practices and ensure operational excellence in agreement with Group IT and FSS standardsFollow, seek, and promote Group IT standardsTechnical SkillsIntermediate knowledge of Windows OS, macOS, Android and iOS mobileStrong knowledge of Microsoft O365, especially MS Office, Teams, SharePoint, OneDriveBasic knowledge of Device MDM (Workspace ONE, Intune)Basic knowledge of Active Directory and identity management tools (Saviynt is a plus)Basic knowledge of networking (mainly Cisco) and voice solutions (mainly Teams PSTN)Experience in luxury retail is a plusProject Management SkillsOrganised, autonomous, with solid communication and analytical skills, proactivity, and team spiritClient xysqume oriented and open‑mindedProject Management Certification (PMI, Prince) and Agile methodology is a plusService Management – Detailed Knowledge Required ForKnowledge of ServiceNow or any other tool for incident, problem, change, and asset managementDeep knowledge of ITIL processes, especially incident, change, problem, asset management (ITIL Foundation certification is a plus)Soft SkillsPeople management (small teams of roughly 10 people)Good communication, both oral and writtenProblem solvingActive listeningLanguagesItalian – mother tongueEnglish – fluent (C1–C2)French – nice to haveCCNL CommercioSalary Range: 60K–70K€Annual premio plan8 EUR meal vouchers for each working dayWelfare#J-18808-Ljbffr
23 set - Lecce
Snai
23 set - Tempio Pausania
Serafina
23 set - Grosseto
Il Globo Vigilanza
23 set - Bolzano
Kpmg Italy