23 set - Bologna
Bravo Students
Bravo Students SL , a leading student accommodation group in Spain, currently operating more than 3,000 beds across Spain , is looking for an experienced Residence Director to lead the operations of Bravo! Bologna , our new student residence located in the heart of Bologna, Italy.
Dato l'elevato interesse per questa posizione, la preghiamo di candidarsi tempestivamente se il suo profilo è in linea con il ruolo.
This is a key leadership position within the Group, as Bravo! Bologna will be our first residence in Italy . The successful candidate will be responsible for the overall management and performance of the residence, ensuring an outstanding student experience while delivering strong operational and commercial results.
Key Responsibilities
Pre-Opening & Launch
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- Work closely with the developer, construction company and project partners to ensure the residence is delivered on time, to the required standards and ready for opening.
- Support the pre-opening strategy and implementation , including operational procedures, staffing, suppliers, systems and processes.
- Help establish and implement Bravo Students' operational standards and culture in the Italian market.
- Coordinate the transition from construction to full operational management.
Commercial Management
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- Lead and manage the commercial activity of the residence , including enquiries, bookings, viewings, follow-ups and resident communication, with the objective of achieving high occupancy and maximising revenue.
- Monitor occupancy, pricing, cancellations and commercial performance, identifying opportunities for improvement.
- Develop strong relationships with students, parents, universities, agents and other relevant local partners.
- Contribute to the implementation of the Group's sales and marketing strategy in Bologna.
Operations & Financial Management
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- Take overall responsibility for the day-to-day management of the residence , ensuring efficient, high-quality operations.
- Oversee housekeeping, front desk/reception, maintenance, security, facilities and the overall condition of rooms and communal areas.
- Manage operational incidents and ensure that issues are resolved quickly and effectively.
- Oversee budgets, P&L;, cost control, invoices, contracts and operational expenditure .
- Monitor key operational and financial KPIs and implement corrective actions when required.
- Ensure compliance with all applicable health & safety, legal, operational and regulatory requirements .
- Participate in the recruitment and selection of the residence team .
- Lead the onboarding and training process and establish clear responsibilities, objectives and performance expectations.
- Build, motivate and develop a strong, professional and service-oriented team.
- Conduct regular performance reviews and manage disciplinary matters when required.
- Promote a positive team culture based on accountability, collaboration and continuous improvement.
Student Experience
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- Ensure a warm, welcoming and safe environment for students, parents and visitors.
- Take ownership of resident satisfaction and service quality.
- Respond to and resolve resident and parent enquiries, complaints and incidents in a professional and timely manner.
- Organise and support community-building activities and initiatives that enhance the student experience and strengthen resident engagement.
- Ensure that the residence consistently delivers a high-quality customer experience aligned with Bravo Students' brand standards.
Stakeholder Management
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- Act as the main point of contact for key external and internal stakeholders at residence level.
- Build strong relationships with suppliers, contractors, universities, local partners and other relevant stakeholders.
- Work closely with the central Bravo Students team to ensure alignment with Group strategy,
processes and objectives.
- Represent Bravo Students professionally within the Bologna market.
Requirements
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- Bachelor's degree in Tourism, Hospitality Management, Business Administration or a related field .
- Minimum 3–5 years of relevant management experience in student accommodation, hospitality, serviced apartments, property management or a similar operational environment.
- Proven experience managing large-scale operations and teams .
- Previous experience in a pre-opening or opening project will be highly valued.
- Strong understanding of the student accommodation and/or hospitality sector .
- Solid knowledge of P&L; management, budgeting, revenue and cost control .
- Fluent English (C1 level minimum ); knowledge of Italian and/or another language will be considered an advantage.
- Excellent command of Microsoft Office, particularly Excel .
- Strong leadership and people management skills .
- Excellent interpersonal, communication and organisational skills.
- Strong commercial mindset and customer focus.
- Ability to manage multiple priorities in a fast-paced operational environment .
- Proactive, hands-on and solution-oriented approach.
- Strong problem-solving and decision-making skills.
- High level of autonomy and ability to work with minimum supervision .
- Ability to analyse operational and financial information and translate it into action.
- Strong attention to detail combined with a strategic and business-oriented mindset .
- Team player with the ability to coach, support and develop others.
- High level of professionalism, accountability and commitment to service excellence.
The Opportunity
This is an exciting opportunity to join a fast-growing student accommodation group and play a key role in establishing Bravo Students' presence in Italy. xjncmbx
The Residence Director will have the opportunity to lead the opening and operation of a landmark residence of almost 600 beds in central Bologna , while helping shape the Group's operational standards and future growth in the Italian market.
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