Program Manager
Pubblicato il 23-09-2026 - Sprinklr Italia in Milano
Global Program Manager – Sprinklr
Sprinklr is an AI‑native platform for Unified Customer Experience Management that helps enterprises deliver consistent customer experiences across social media, marketing, advertising, feedback, and omnichannel contact center management.
Job Overview
Lead a strategic enterprise program for a public‑sector client in Milan, Italy, managing the end‑to‑end delivery while working from the client site three days a week.
Responsibilities
- Own and manage one strategic enterprise program for a public‑sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
- Ensure that overall program is effective, running individual projects according to schedule and staying within budget.
- Develop relationships and ensure the participation of key client and internal stakeholders and executives.
- Develop knowledge of the Sprinklr platform components and module synergies to create realistic project plans and high‑level solutions.
- Ensure each project is reported and forecasted accurately to all stakeholders.
- Manage client service expectations and drive measurable outcomes for the client.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Provide weekly project status and burn reports to relevant stakeholders.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions.
Experience & Qualifications
- Experience managing enterprise SaaS programs for government, public‑sector, or highly regulated clients.
- Ability to operate from the customer premises three days per week, manage executive interactions, and build trusted relationships with senior stakeholders.
- Extensive client‑management experience with business owners and executive‑level clients.
- Experience m