Technical Platform Architect
Pubblicato il 23-09-2026 - Sprinklr in Milano
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionFluency in The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. The TPA serves as the technical lead driving the design, deployment,
and optimisation of scalable Sprinklr platform solutions including but not limited to Contact Centre as a Service (CCaaS).The TPA is engaged early in our projects, working closely with the Customers, Engagement Managers, Solution Consultants, Implementation and Product teams. From supporting pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work.Your Responsibilities Solution design and implementation: Support the sales process by reviewing solution design. Evaluate implementation strategies and customise estimates for TPA-assigned accounts.Provide consultation to stakeholders with appropriate design & solution approaches, managing technical implementation decisions, defining solutions, and identifying critical risks throughout the engagement lifecycle.Work with solution consultants and eng