Operations Manager | Payroll Solutions
Pubblicato il 23-09-2026 - Deel in Firenze
Overview As Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform. Retribuzione / Benefits - Stock grant opportunities - Optional flexible office membership - Country-based perks and benefits - Inclusive and equal-opportunity culture - Competitive pay aligned with local markets Responsabilità - Manage day-to-day operational workflows and identify efficiency gains - Support automation initiatives to reduce manual tasks and improve accuracy and speed - Partner with cross-functional teams to streamline tools and processes for internal teams and customers - Ensure adherence to operational controls, compliance requirements,
and risk management - Contribute to fraud prevention and regulatory alignment through strong operational standards - Monitor performance metrics and escalate risks or gaps to leadership - Drive customer-focused process improvements to shorten turnaround times and improve resolution - Expand self-service options to reduce manual support - Implement feedback loops to inform continuous improvement - Coordinate operational readiness for new product or market launches with stakeholders - Assist go-to-market efforts by removing bottlenecks for smooth adoption - Track and report operational outcomes with insights for leadership - Execute operational projects and strategic initiatives with senior leaders Requisiti fondamentali - 5+ years of experience in operations in a fast-paced environment - Comfort with building and troubleshooting AI workflows, not just using AI - Engineering background or equivalent technical exposure preferred - Experience managing and mentoring small to mid-sized teams - Strong problem-solving and detail-oriented, solutions-minded - KPI-driven with track record of improving metrics - Exposure to process automation and operational tooling - Background in FinTech, consulting, banking, or fast-paced startups preferred - Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
- Collaborative team player with energy and bias for action - collaborative teamwork - high energy and proactive mindset - strong problem-solving orientation - AI tools and workflow troubleshooting (e.g., Akai)
- SQL familiarity - process automation