Operations manager
Pubblicato il 23-09-2026 - Thomas Franks in Milano
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. The role will require travel, and a travel allowance will be provided in addition to the salary. Ideally, you will have your own transport and a clean driving licence. We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the Italy and wider region . The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day. The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team. As Operations Manager, you will have full accountability for the P&L;, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture. The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards. Candidate requirements:
Passion and knowledge of great contemporary fresh food and service Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards. The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses. Strong motivation skills with a lead by example approach Outstanding financial management skills - commercial and fixed price An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team. HR best practice and retail skills The right to work permanently in the UK. Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks Have proven experience in the area of compliance. Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels. Knowledge of office management systems Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely. Experience of working in a multi-site/mobile/remote capacity. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in Italy to be considered for this role. A clear "Certificato del Casellario Giudiziale" (Criminal Record Certificate) will be required for this role. Any criminal conviction, caution or bind-over must be declared.