Italian-speaking Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/810ogq

Job Overview

We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece, providing the opportunity to work in a dynamic international support environment.

You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.

Key Responsibilities

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Provide assistance to customers through phone, email, and digital channels.

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Help customers track shipments and obtain delivery updates.

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Address billing questions and support payment-related inquiries.

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Process customer claims and service requests.

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Provide guidance on service features and account management.

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Resolve customer complaints and ensure a satisfactory outcome.

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Maintain accurate documentation of all customer interactions.

Requirements

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Native or fluent Italian (C1 level or higher).

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English proficiency at B2 level.

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Excellent communication and interpersonal skills.

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Basic knowledge of computer systems and applications.

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Ability to work in a fast-paced customer service environment.

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Strong attention to detail and problem-solving abilities.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/810ogq