?Customer Success Lead | Scaleup

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8111fb

? Who we are

We're building a global decentralized hotel , powered by AI.

In just two years, we've raised €7M across two funding rounds and scaled from 0 to over 900 rooms under management in 5 countries .

Today, with a presence in more than 120 tourist destinations , we're the fastest-growing traveltech startup in Europe and we're aiming to launch the Hotiday Room Collection in every major destination worldwide within the next 3 years . Want to join us?

? What you'll do

- You'll lead the customer success team, making sure every guest staying at our properties gets fast , effective and human support.
- You'll work to keep raising the quality of our service, with the goal of increasing our guest rating across all properties.
- You'll optimize how we handle inbound calls (quotes, information requests, assistance) so they turn into direct bookings.
- You'll analyze the team's workflows and tools and propose operational and AI-based solutions to cut response times and increase the first-contact resolution rate.
- You'll directly manage incoming bookings, overbooking cases and any issues that come up during a guest's stay, supporting our partner hotels.
- You'll work with the Operations ,



Growth and Tech teams to build processes that are ever more scalable and efficient.

⭐ How we work

- We value speed over perfection . We need to figure out how to solve a problem, solve it, improve it, repeat. Fast.
- We walk the extra mile . Getting the task done is vital, and we come up with new solutions in the shower.
- We need to thrive in chaos . We're looking for people who want to explore new paths.
- Best ideas always win . We believe the best ideas should win regardless of seniority.

❤️ What we offer

- Target package (OTE) up to €55,000 per year (fixed + variable premio)
- Fixed salary between €38-45k based on experience
- Complimentary stays at our partner properties.

⚙️ How the selection process works

- A case study on onboarding and running the day-to-day operations of a new property, with a focus on efficiency and team coordination.
- A technical interview with our Team Lead Operations.
- A final interview with the CEO/Founder.

? Workplace : Milan, at C30, a vibrant and creative coworking space. Are you ready to help shape the future of hospitality with us? Apply now!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8111fb