Contract Logistics Customer Service Specialist
Pubblicato il 23-09-2026 - Kuehne+Nagel in Mantova
It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision.
From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
Contract Logistics Customer Service Specialist works within Contract Logistics. In this case, She/He will operate for adidas Campus South, our new fully automated warehouse located in Mantua, which, with over 130,000 square metres, will represent an unparalleled example of excellence and innovation in automated technology operations. The Contract Logistics Customer Service Specialist, by following the guidance of the
Customer Service Supervisor, will keep the relationship with the customer by providing and requesting information regarding the warehouse and the customer’s needs. With this aim, She/He will interact with the Transport planners and Data Analyst to provide additional information regarding shipments, billings, and discrepancies in other to contribute to the fulfilment of the customer’s requests.
How you create impact
- Under the supervision of the Contract Logistics Customer Service Supervisor, contribute to develop and establish a strong and solid relationship with the customer and internal stakeholders, just to ensure an accurate, consistent, and timely info communication between departments and with the customer
- In order to facilitate the management of the warehouse goods workflow and find a point of contact between internal and external stakeholders needs, transfer information regarding shipments, discrepancies, billing, etc. between KN departments and the client
- Analyse complaints related to billing or service rendered, sending complaints for non-performance to the services responsible for investigations and promptly updating customers to keep them aligned about all the processes
- Ensure continuous improvements on the KPIs related to general service, order processing, and resolution/prevention of customer queries
- Conduct reporting activities, implement dashboards and develop other easy to understand ways to communicate information related to shipments, billing, and discrepancies, to provide information quickly and efficiently
What we would like you to bring
- 2 – 5 years’ experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
- Experience with metric oriented and data analysis-based work environments characterized by therespect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems
- Deep expertise with client management and communication with external stakeholders which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity
- Required deep fluency in English language both in written and speaking. Highly requested previous experience and capacity in dealing with face-to-face and call exchanges on specific and complex topics with the client.
What's in it for you Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.