Software Technical Support Engineer
Pubblicato il 23-09-2026 - Caracol-am.com in Milano
As aSoftware Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems.
You will work closely with theCustomer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze.
La preghiamo di consultare attentamente la panoramica riportata di seguito.
Few examples of responsibilities:Performsoftware testing and validationon Caracol's additive manufacturing software, ensuring correct functionality and performance.
Executehands?on robotic 3D printing teststo validate toolpath planning, slicing processes, and printing quality on large?scale AM systems.
Helptechnical support and field engineering teamsin troubleshooting Level 2 software?related issues, occasionally interacting with customers.
Provideinternal training and guidanceto support teams to help them handle common Level 1 technical requests.
Collaborate withR&D; and software teamsto report bugs, suggest improvements,
and collect feedback from real production use.
Ideal Background:Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
1?2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus
Basic knowledge of programming languages such as C++, C#, or Java
Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
Valid driving license and own vehicle required
Fluency in English is mandatory; Italian is a plus
What we offer:Flexible working hours and smartworking
Opportunity for career advancement
Friendly, international and innovative work environment
Continuous learning and development opportunities
Caracol is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of Additive Manufacturing! xysqume Apply today and be part of our success story.
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