24 set - Milano
Vaultica Data Centers
Location: Milan, Italy - Network Operations Center
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About the Role
As a NOC Technician , you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of service availability, infrastructure reliability, and operational performance .
Working within the Network Operations Center (NOC) , you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently.
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- Monitor all Vaultica sites through electrical and mechanical monitoring systems, including BMS
- Act as a first point of contact for customers , handling fault notifications, service requests, and operational enquiries
- Monitor customer connectivity services and provide remote support and configuration when required
- Monitor cybersecurity alerts and perform initial assessment and first-response actions
- Identify incidents and involve the appropriate internal specialist teams to support resolution
- Initiate and manage escalation processes when required
- Provide technical end-user support, troubleshooting, and resolution of network-related issues
- Document NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departments
- Ensure accurate tracking and reporting of operational activities
- Meet defined KPOs and KPIs and comply with applicable operational standards and procedures
- Contribute actively to the company's continuous improvement and quality processes
- Support effective communication and coordination between customers, Operations teams, and technical specialists
Depending on operational requirements,
you will work within a 24/7 Network Operations Center environment , including shift-based coverage where required.
Working conditions and compensation follow local regulations and site agreements. xysqume
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- Previous experience in a Data Center, Telecommunications, IT, Network Operations, or similar critical environment
- Good understanding of network technologies and connectivity services
- Knowledge of cybersecurity principles and monitoring
- Familiarity with monitoring systems, ticketing tools, and operational escalation processes
- Strong troubleshooting and analytical skills
- Structured and methodical approach to problem solving
- Ability to work effectively under pressure and manage critical situations
- Strong customer-facing attitude and service mindset
- Ability to work independently while collaborating effectively with cross-functional teams
- Comfortable working with technical systems, operational tools, and documentation
- Professional fluency in English
- Availability to work within a 24/7 shift structure , if required
- On-site role within a high-availability Data Center and NOC environment
- Fast-paced operational environment requiring strong attention to detail and responsiveness
- Close interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providers
- Strict adherence to internal procedures, security requirements, and Health & Safety standards
- Work at the heart of a mission-critical Data Center and Network Operations environment
- Gain exposure to networking, infrastructure monitoring, cybersecurity, and customer operations
- Be part of a collaborative, international, and customer-focused team
- Contribute directly to service reliability and customer satisfaction
- Opportunity for continuous learning and professional development
Equal Opportunity Statement
Vaultica is committed to diversity and inclusivity in the workplace.
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