24 set - Roma
Cross Border Talents
Spanish-Speaking Client Success Representative - Lisbon Role
About the job Spanish-Speaking Client Success Representative - Lisbon Role
Location:Lisbon, Portugal
Type:Full-time (40h/week)
Start Date:September 2025
Ready to Power Your Career in Sunny Lisbon?
We are a global leader in technology and services, partnering with the world's most exciting brands to create exceptional customer experiences. Operating in over 70 countries and consistently recognized as one of the "World's Best Workplaces," we're not just a company; we're a community where your growth is the priority.
About 80% of our leaders started in entry-level roles like this one. How? Through our commitment to your development. We provide intensive paid training, cutting-edge technology, and free access to our Learning and Leadership Development programs to help you build the career you've always wanted.
Your Mission: Elevate Every Customer Journey
In this role, you'll be the vital link between our clients and their customers, ensuring every interaction is seamless and exceptional.
Your key responsibilities will include:
- Managing flight reservations, including creating, altering, and canceling bookings with precision.
- Providing outstanding support via phone and email, answering queries about services, VIP treatment, and special assistance needs.
- Expertly handling customer claims and resolving issues related to flight disruptions, delays, or cancellations.
- Being a trusted source of real-time, accurate information to empower customers.
- Listening with empathy and going above and beyond to create memorable, positive experiences.
Is This a Match?
We're looking for someone who:
- Is fully fluent in Spanish (C1) and has a strong command of English (B2).
- Excels in communication and brings empathy and a collaborative team spirit every day.
- Has at least 6 months of experience in customer service, tourism, or a related field.
- (A nice premio) Previous experience with GDS tools like Amadeus, S
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