Customer Resolution Agent - Global Business Services (Gbs)
Pubblicato il 22-09-2026 - Ups United Parcel Services in Milano
As a Customer Resolution Agent, you deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution.
You will collaborate with internal and external stakeholders to implement effective solutions and contribute to the Customer Resolution Group's operational excellence initiatives.
You will maintain accurate case records and support data management, reporting, and audits, while contributing to cross-functional projects.
This role operates in a dynamic, international UPS environment with growth opportunities and hybrid work where applicable.Permanent contractFull-timeDynamic international work environmentOpportunities for professional growthExposure to cross-functional teams and global stakeholdersHybrid working opportunitiesManage customer inquiries, complaints,
and service requests through multiple channelsTake ownership of cases from receipt to resolution with timely follow-upCollaborate with internal departments and external stakeholders to identify and implement solutionsMaintain accurate records and case documentation in company systemsPerform administrative and operational support including data management, reporting, and auditing tasksSupport additional projects and business activities as requiredPrevious experience in customer service, shared services, or a similar customer-facing roleStrong problem-solving and organizational skillsCustomer-focused mindset with a proactive approachExcellent communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentGood knowledge of Microsoft Office applicationsExcellent Italian and English, both written and spokencustomer-focusedproactivestrong communicationorganizational skillsMicrosoft OfficeCustomer Resolution Agent - Global Business Services (GBS) milano, lombardia, it#J-*****-Ljbffr