Service Management Specialist
Pubblicato il 22-09-2026 - Jobtailor in Egna
La preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati.Support and continuously improve IT service management processes across GETECCoordinate operational service governance activities between internal stakeholders and GETEC's managed service partnersMonitor and report on service performance, KPIs, SLAs, XLAs, and operational metricsSupport incident, problem, change, request, and major incident management processesFacilitate service review meetings and operational governance forumsAssist in root cause analysis and contribute to continual service improvement initiativesMaintain service documentation, process standards, operational procedures, and knowledge management recordsSupport supplier and vendor performance management activitiesEnsure compliance with security, risk, audit, and governance requirementsContribute to service transition, operational readiness, and change implementation activitiesIdentify opportunities for process optimization, automation, and operational efficiency improvementsSupport initiatives improving employee and customer experience throughout the service delivery lifecycleRequirementsCompleted Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related fieldRelevant certification such as ITIL Foundation is desirable3 to 5 years of experience in IT service management within medium to large enterprise environmentsExperience working in IT operations, service management,
or service governance functionsStrong understanding of IT service management principles and operational processesExperience with service reporting, KPI management, and operational analyticsFamiliarity with ITSM platforms such as ServiceNow and related service management toolsGood knowledge of reporting and analytics solutions such as Power BIExperience working with suppliers, support teams, and operational stakeholdersStrong organizational, coordination, and communication skillsAbility to manage multiple priorities and stakeholders simultaneouslyAnalytical mindset combined with strong problem-solving capabilities and attention to detailStandardization-oriented approachEnglish C1Core CompetenciesDemonstrates expertise in IT Service Management processes, including incident, problem, change, and request management, while ensuring compliance with security and governance requirements.
xysqume Proficient in service performance monitoring, reporting, and operational analytics to drive continual service improvement and enhance stakeholder collaboration.Highest-signal resume keywordsIT Service ManagementServiceNowKPI ManagementITIL FoundationOperational AnalyticsATS Optimization KeywordsHard SkillsIncident ManagementProblem ManagementChange ManagementRequest ManagementService ReportingOperational MetricsRoot Cause AnalysisProcess OptimizationService DocumentationGovernance ComplianceSoft SkillsOrganizational SkillsCoordination SkillsCommunication SkillsAnalytical MindsetProblem-Solving CapabilitiesCertifications & QualificationsITIL FoundationIndustry KeywordsService GovernanceOperational ReadinessSupplier ManagementEmployee ExperienceCustomer ExperienceTools & TechnologiesPower BIITSM Platforms#J-*****-Ljbffr