24 set - Milano
Altro
Maka is a corporate learning company supporting international organizations with high-quality coaching, courses, and workshops. Our mission is to help global teams grow, communicate effectively, and perform at their best. We are looking for a motivated Training Operations Specialist to join our team and support the delivery of exceptional learning experiences.
About the Role
As a Training Operations Specialist, you will play a key role in coordinating learning programs, ensuring smooth operations, and supporting clients throughout the entire process. This is a junior-level role ideal for someone organized, proactive, and eager to grow in the corporate learning and professional development sector.
You will collaborate closely with trainers, coaches, clients, and our internal team to ensure each program is delivered efficiently and with excellent service.
Responsibilities
Program & Course Coordination
Organize and schedule coaching sessions, courses, and workshops
Coordinate calendars, instructors, client materials, and logistics
Monitor program progress and ensure smooth delivery
Client Support & Communication
Serve as a point of contact for client requests
Support participants with information, materials, and scheduling
Assist during client visits and events
Operational & Administrative Support
Manage documentation, data entry, and internal tracking
Prepare proposals and service outlines
Support billing and reporting processes
Assist in general business operations and office organization
Event & Workshop Support
Help prepare learning materials and event setups
Support onsite and online events
Attend external events representing the company
Requirements
Strong organizational and multitasking skills
Excellent communication skills in Italian and English
Customer-service mindset with a proactive attitude
Comfort with digital tools and platforms
Attention to detail and willingness to learn
Previous experience in admin, coordination, or client support is a plus (not required)
What We Offer
A modern, dynamic, international work environment
Growth opportunities in corporate learning and L&D; operations
Direct exposure to international clients and training professionals
Training, mentoring, and development opportunities
A collaborative team committed to quality and service
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