24 set - Vimercate
Tokyo Electron
Job Description
Responsibilities
Working as a Product Specialist Engineer the successful candidate will be providing high-level of technical support to the customer, field service engineers and technicians to ensure our equipments operate within specification, in-line with evolving customer requirements.
The job focus will be on our equipments, mainly on our customer site.
In this role, the person will also be in charge of the following activities:
- Supporting escalations and on-site projects such as tool installation
- Answering technical questions
- Troubleshooting, and resolving complex problems via phone, email, or in person
- Leading escalation meetings, both internally and externally
- Managing technical reporting both internally with our factory and externally with the customer
- Reporting customer issues, design concerns, reliability, or maintenance problems to the European and Japanese product engineering team
- Participating on creating local procedures, BKM and on providing technical training to both field service engineer and start-up engineers
- Working closely with other members from Tokyo Electron Europe Product Support Group by sharing experience/knowledge with purpose of enhancing the global European technical support department
Based on business needs, the candidate might support activities in France as well, as strong teamwork with the French technical support team will be needed.
Additional support, business trips or remote support for other customers across all European sites may also be occasionally required.
Travelling percentage is around 20% as aforementioned teamwork with the French team may be required.
Main skills and requirements
• Technical Education + at least 5 years of previous experience in a similar role; on technical support of complex electromechanical equipment, including installation, maintenance, and repair/debugging. Ideally within the semiconductor industry or an equivalent field
• Extensive knowledge in mechanical/el
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