Software Technical Support Engineer
Pubblicato il 22-09-2026 - Caracol-am.com in Milano
As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems.
You will work closely with the Customer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze.
La preghiamo di consultare attentamente la panoramica riportata di seguito.Few examples of responsibilities:Perform software testing and validation on Caracol's additive manufacturing software, ensuring correct functionality and performance.Execute hands?on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large?scale AM systems.Help technical support and field engineering teams in troubleshooting Level 2 software?related issues, occasionally interacting with customers.Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.Collaborate with R&D; and software teams to report bugs, suggest improvements,
and collect feedback from real production use.Ideal Background:Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field1?2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plusBasic knowledge of programming languages such as C++, C#, or JavaExperience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal RobotsValid driving license and own vehicle requiredFluency in English is mandatory; Italian is a plusWhat we offer:Flexible working hours and smartworkingOpportunity for career advancementFriendly, international and innovative work environmentContinuous learning and development opportunitiesCaracol is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us in shaping the future of Additive Manufacturing! xysqume Apply today and be part of our success story.
#J-*****-Ljbffr