ph3The Company /h3pPayPal has been revolutionizing commerce globally for more than 25 years.
Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
/ppWe operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
PayPal is more than a connection to third-party payment networks.
We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
/ppWe offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
We also help merchants connect with their customers, process exchanges and returns, and manage risk.
We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
/ppOur beliefs are the foundation for how we conduct business every day.
We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
/ph3Job Summary /h3pOne market, one SMB commercial organisation, one bar for growth — and you'll set it.
You'll be key in leading the in-market SMB organisation to success, setting the standard for managed-book growth across your Account Management team.
/ph3Job Description /h3h3Essential Responsibilities /h3ulliManage a portfolio of high-value SMB clients, ensuring satisfaction, retention, and growth.

/liliIdentify client needs and recommend tailored solutions to drive business outcomes.
/liliAnalyze client performance data and market trends to inform strategic recommendations.
/liliCollaborate cross-functionally with Sales, Product, and Marketing teams to deliver value.
/liliLead initiatives to improve account management processes and client engagement strategies.
/liliMentor and support junior Account Managers, sharing best practices and insights.
/li /ulh3Minimum Qualifications /h3ulli8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
/li /ulh3Additional Responsibilities Preferred Qualifications /h3h3What You'll Do /h3ulliLead and coach a team of Account Managers against clear commercial outcomes.
/liliMaster the use of AI to assess growth and retention opportunity across the book.
/liliPartner with Partner, Vendor, Product and other cross-functional teams to remove barriers and improve merchant outcomes.
/liliMonitor the effectiveness of the team's motions and act with focused business or process improvements.
/li /ulh3What You'll Bring — Minimum Qualifications /h3ulli10+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
/liliProven experience managing account-management teams.
/li /ulh3Core Capabilities We're Looking For /h3ulliA problem-solver who finds a way to meet ambitious financial targets across a full commercial organisation, including course-correcting when needed.
/liliSets measurable expectations, coaches the team, and addresses underperformance promptly and fairly.
/liliUses value, coverage, churn and pipeline data to make explicit resource trade-offs at the market level.
/liliSkilled at executive influence and talent development — building alignment, handling conflict, and creating a durable operating cadence for the leadership team.
/li /ulpSubsidiary: PayPal /ppTravel Percent: 0 /ppThe pay for this role will depend on where you work and the relevant experience and expertise you bring.
The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is: /ph3Primary Location | Pay Range /h3pMilan, Milano:

/pulliBase Pay: (€68,****** - €101,****** Annually) /liliTotal Target Cash: (€114,****** - €169,****** Annually) /li /ulh3Additional Location(s) | Pay Range /h3pNo other locations are assigned to this requisition currently.
/ppDetails about the sales incentive structure will be provided during the hiring process, consistent with applicable laws.
/ppAdditional compensation for this role may include equity or other incentive compensation, as applicable.
/ppFor the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
/ppOur Benefits: At PayPal, we're committed to building an equitable and inclusive global economy.
And we can't do this without our most important asset-you.
That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
/ppCommitment to Diversity and Inclusion /ppPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at /ppBelonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
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