Customer Success Manager - Automotive Industry
Pubblicato il 22-09-2026 - MotorK in Milano
MotorK.
Driving the AI revolution in automotive.
È essenziale assicurarsi di soddisfare i requisiti per questo ruolo; la preghiamo di leggereattentamente quanto segue.MotorK is Europe's leading sales and marketing technology company for the automotive sector.
We build AI-powered tools — from CRM and inventory management to predictive analytics and digital advertising — that help manufacturers and dealerships sell smarter and deliver better customer experiences.
90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.We move fast, we think big, and AI is at the core of everything we do — not as a buzzword, but as the engine behind every product decision we make.
We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.We're looking for a Customer Success Manager to join our Customer Success team in Milan.The roleThe Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team.
The Customer Success Manager will:Be the first and main point of reference for dealers and guide them once the contract has been signedSupport customers in defining and executing their digital strategyEngage with clients at all levels and lead all client engagementsCollaborate closely with Sales to support pilot customers, renewals, and expansion opportunitiesEvaluate dealer performance — including website quality, stock imagery, adoption of new features,
and overall digital presencePropose lead-generating campaigns based on best practices and top-performing customer benchmarksDevelop testimonial strategies in partnership with the Sales teamConduct training sessions to educate customers on product features, functionalities, and updatesShare insights into industry best practices to enhance customers' ability to get maximum value from our solutionsLiaise with Content Editors to keep training content up to date and continuously improve processesOur ideal Customer Success Manager will have a background within an Automotive Dealership environment and a strong customer-oriented approach.
As well as:Native level of Italian and fluent EnglishAbility to work in a busy, fast-paced environmentOutstanding customer service and relationship management skillsTech-savvy with a digital mindsetGreat communication and presentation skillsGenuine curiosity about AI and enthusiasm for experimenting with new toolsWork pattern and locationFull time, PermanentMonday to FridayHybrid working pattern (10 days SW per month)Office based in Milan, near LambrateContratto indeterminato (ccnl commercio)RAL: ranging between 30k - 35k (depending on experience)Variable commission planMeal vouchers (for each day worked)Food canteen onsite, with free coffeesBi-monthly collaboration days, with free breakfast in the officeCompany benefits including discounts on famous brandsInternal training paths and support with external educationDiverse and dynamic environment, with plenty of opportunity to grow and make an impactWhat you can expect from the recruitment processHR interview — AI fluency assessmentHiring Manager interviewPeer interview / skills assessmentC-level interviewMotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind.
Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
xysqume All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
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