Eus Specialist (Iam)
Pubblicato il 22-09-2026 - Outokumpu in Italia
We are looking for an experienced End User Service Specialist, IAM to join our IT organization in Helsinki.
In this role
, you will provide advanced technical expertise and senior support for Identity and Access Management / Identity Management services across identity lifecycle, access governance and authentication platforms. You will play a key role in strengthening the security, reliability and efficiency of IAM services by leading complex incident resolution, root cause analysis, service improvements and automation. You will work closely with business stakeholders, IT, cyber security teams and suppliers, translating IAM policies and standards into practical operational outcomes.
Your role and responsibilities
Provide advanced technical expertise and 2nd/3rd level support for IAM / IDM services, including complex incidents, problem management and agreed on-call support
Lead root cause analysis and continuous improvement across identity lifecycle, provisioning/de-provisioning, access requests, integrations and authentication services
Translate security and IAM policies into operational controls for least privilege, segregation of duties, privileged access and access governance
Own configuration, change, upgrade, testing, deployment and service validation activities for IAM applications, connectors, workflows, interfaces and data flows
Drive standardization, automation and documentation of IAM / IDM processes and tools to improve security, reliability and efficiency
Partner with cyber security, HR, business stakeholders, IT teams and suppliers to deliver secure, compliant and reliable identity services
Support audit evidence,
access reviews, risk remediation, reporting and end-user training related to IAM services
Option for on-call if needed
What we are looking for
B.Sc. or M.Sc. degree in Computer Science, IT or equivalent industry experience, with experience in IAM / IDM operations, senior support or application management
Strong knowledge of identity lifecycle, access governance, least privilege, segregation of duties and privileged access management principles
Good knowledge of directory and identity technologies such as Active Directory and Microsoft Entra ID, combined with hands-on experience in IAM / IDM platforms, connectors, workflows, APIs and data flows
Scripting and query skills, for example PowerShell and SQL, for troubleshooting, reporting and automation
Experience with ITSM processes, change/release/problem management, supplier coordination and clear communication in English; SAP or manufacturing experience is considered an advantage
What Outokumpu offers
Opportunity to develop and improve global end user services
Collaborative colleagues and support from the wider IT organization
Opportunities for learning, knowledge sharing and professional growth
Flexible working practices, including hybrid work
For more information about the position
, please contact Head of End User Services, Satu Nuutinen
via phone on 13 August between 15:*****:30. *************
Please submit your application by 30 August. We look forward to hearing from you!
The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment