Enterprise Customer Success Manager
Pubblicato il 22-09-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Italy.
This role sits at the heart of enterprise customer engagement, where you will act as a trusted advisor guiding complex organizations through the adoption and expansion of advanced enterprise IT solutions. You will be responsible for building long-term relationships with senior stakeholders, ensuring customers successfully onboard, adopt, and scale products across cloud, infrastructure, and open-source environments. The role combines strategic account management with hands-on coordination of technical and operational teams to deliver measurable business value. You will proactively identify growth opportunities, mitigate risks, and ensure strong customer retention across a diverse portfolio. Working in a fully remote, globally distributed environment, you will collaborate closely with Sales, Engineering, and Support teams. This is a high-impact position for someone passionate about enterprise technology, customer outcomes, and long-term value creation.
Accountabilities:
Lead onboarding and adoption journeys for enterprise customers, ensuring smooth integration of complex solutions such as cloud, infrastructure, and open-source platforms
Build and maintain trusted relationships with senior customer stakeholders, acting as their primary strategic advisor
Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential in collaboration with Sales teams
Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans and resolve blockers
Run structured customer success reviews, tracking KPIs, adoption metrics, and account health on a regular basis
Act as the voice of the customer internally, influencing product development, documentation,
and service improvements
Handle reactive customer requests and ensure timely, high-quality resolution through internal escalation channels
Design and execute customer engagement campaigns to improve adoption and drive long-term value realization
Requirements
Minimum 5 years of experience in Customer Success, Account Management, Consulting, or Technical Pre-Sales within enterprise IT environments
Strong background in IT infrastructure, cloud computing, Linux, networking, storage, security, or related domains
Native-level French proficiency and excellent English communication skills
Proven ability to manage complex customer relationships and explain technical concepts to both technical and non-technical stakeholders
Experience working with cross-functional teams and driving internal process improvements
Strong understanding of enterprise customer lifecycle management, including onboarding, adoption, retention, and expansion
Familiarity with agile methodologies and structured project delivery approaches
Experience with CRM tools such as Salesforce and project tracking tools like Jira is a plus
Strong presentation, communication, and relationship-building skills
Analytical mindset with the ability to manage priorities and deliver under pressure
Collaborative team player comfortable working in globally distributed environments
Benefits
Fully remote work within the EMEA region with a globally distributed team
Annual performance-based premio and compensation review cycles
Annual learning and development budget (USD 2,000 equivalent)
Paid annual leave, maternity and paternity leave, and employee assistance program
Stock options and long-term incentive alignment
Opportunities for international travel to team sprints and company events
Travel support and upgrades for global gatherings
Recognition programs and performance-based rewards
Inclusive, remote-first culture built on autonomy, trust, and collaboration
How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.