22 set - Savona
Arrow Ecs
Overview
In this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements.
You'll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements.
You will work with cross-functional teams to uphold high quality standards and support audits and CAPA initiatives.
The position blends analytical problem-solving with collaboration to sustain customer satisfaction and operational excellence.
This role offers a meaningful opportunity to shape quality outcomes across the EMEA region.
Retribuzione / Benefits
benefits package tailored to the country of employment
remote work flexibility
career development opportunities
Responsabilità
Support the development, implementation, and ongoing maintenance of the QMS in line with customer requirements and standards
Maintain QA system data and quality documentation
Ensure compliance with customer requirements, regulatory obligations, and industry standards
Monitor QMS effectiveness and recommend improvements
Support internal and external audits and ensure timely closure of corrective actions
Serve as the primary customer liaison for quality issues and inquiries
Lead structured problem-solving activities including RCA and 8D investigations
Drive the implementation and verification of CAPA actions
Build and maintain strong customer relationships through professional communication
Conduct fault trend analysis to identify recurring issues and improvement opportunities
Apply quality tools to improve process effectiveness and participate in CI initiatives
Analyze operational processes and propose quality and efficiency improvements
Collaborate with Sales, Engineering, and DC teams to support objectives
Provide quality expertise during customer engagement and onboarding
Develop, monitor, and report on quality metrics and KPIs
Prepare quality reports and present trends and recommendations to management
Ensure timely and accurate reporting of quality performance data
Requisiti fondamentali
Minimum 5 years' experience in Quality Engineering/QA
Strong knowledge of ISO **** and QMS
Experience leading customer-facing quality investigations and corrective actions
Fluency in Italian and English (written and spoken)
Excellent analytical and problem-solving abilities
Strong communication and stakeholder management
High organizational skills and ability to multitask
Quality management principles
8D Problem Solving
Root Cause Analysis (RCA)
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