Software Technical Support Engineer
Pubblicato il 22-09-2026 - Altro in Milano
As a Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Few examples of responsibilities: Perform software testing and validation on Caracol's additive manufacturing software, ensuring correct functionality and performance.
Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
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Collaborate with R&D; and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Ideal Background: Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
Basic knowledge of programming languages such as C++, C#, or Java
Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
Valid driving license and own vehicle required
Fluency in English is mandatory; Italian is a plus