24 set - Torino
Qualified Recruiter
Software Technical Support Engineer
As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Few examples of responsibilities:
- Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance. - Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems. - Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers. - Provide internal training and guidance to support teams to help them handle common Level 1 technical requests. - Collaborate with R&D; and software teams to report bugs, suggest improvements,
and collect feedback from real production use.
Ideal Background:
- Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field - 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus - Basic knowledge of programming languages such as C++, C#, or Java - Familiarity with scripting languages (e.g. Python, JavaScript, or Bash) - Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots - Valid driving license and own vehicle required - Fluency in English is mandatory; Italian is a plus
What we offer:
- Competitive salary - Flexible working hours and smartworking - Opportunity for career advancement - Friendly, international and innovative work environment - Continuous learning and development opportunities
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