Reservations Agent
Pubblicato il 24-09-2026 - Mandarin Oriental in Como
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
RESERVATIONS AGENT
Mandarin Oriental, Lago di Como’s Reservations Agent is in charge of timely and accurately taking bookings, via e-mail and by telephone, ensuring that MOHG’s standards are respected and surpassed at all times.
Duties And Responsibilities
Handle reservation inquiries and relative written and oral communication
Navigate multiple web-based systems to manage various source of bookings
Daily control of arrivals, pre-authorizations and payments
Work effectively by understanding, trusting and using tools and information appropriately
Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
Inspire loyalty through personalized and efficient service driven by the guest's needs
Manage time effectively
Requirements
Minimum one-year experience in a similar position, possibly in a luxury resort or hotel
Excellent customer-service, communication, and organization skills
A positive, service-oriented attitude
Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus
Good computer knowledge including Microsoft Office package
Must be available to work flexible hours including evenings, weekends, and holidays
We believe a diverse and inclusive culture is b