Service Order Handler internship

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81g12s

The opportunity

We are looking for an intern to support Service Project Managers in ensuring efficient and accurate execution of customer orders from entry to delivery, acting as a key interface between Sales, Operations, and Customers.
How You’ll Make An Impact
Order Management
- Create, review, and manage customer orders in SAP
- Validate commercial terms (price, Incoterms, payment terms, delivery dates)
- Ensure completeness and accuracy of order data

Order Execution & Monitoring
- Track order progress from booking to invoicing and delivery
- Coordinate with supply chain, production, and logistics for timely execution
- Proactively communicate bottlenecks (availability, delays, discrepancies)

Customer & Stakeholder Interaction
- Act in collaboration with Project Manager for customers on order-related topics
- Support Sales with order status, backlog, and delivery commitments
- Collaborate with Finance on billing, credit checks, and disputes

Documentation & Compliance
- Ensure correct documentation (order confirmations, shipping docs, invoices)




- Maintain compliance with internal controls (SOX) and company policies
- Support audits with required documentation and traceability

Reporting & Data Quality
- Monitor order backlog, delivery performance, and KPIs
- Maintain high data quality standards in systems

Key Interfaces Other Than Project Managers
- Sales / Local Business Unit
- Supply Chain & Planning
- Logistics / Warehouse
- Finance & Controlling
- Customers

KPIs (typical)
- On-time delivery (OTD)
- Order accuracy / error rate
- Cycle time from order to delivery
- Backlog quality

Your background
Technical
- SAP (order entry, delivery, billing)
- Strong Excel; Power BI is a plus
- Understanding of order-to-cash (O2C) process

Soft Skills
- Strong coordination and problem-solving skills
- Attention to detail and data accuracy
- Customer-oriented mindset
- Ability to manage multiple orders/priorities

More About Us
We believe great work thrives in an enviro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81g12s