Director of Rooms

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81g1ak

pbAn Exceptional Leadership Opportunity /b /ppbDirector of Rooms /b /p pHotel Excelsior Venice Lido Resort is one of Italy’s most iconic luxury hotels, celebrated for its unique beachfront setting, rich heritage and distinctive connection to Venice. /ppAs we continue the hotel’s repositioning into a leading luxury lifestyle destination, we are seeking an inspirational, commercially astute and highly visible Director of Rooms to lead and elevate our Rooms Division. /ppReporting directly to the General Manager, this pivotal leadership role has responsibility for Front Office, Guest Services, Housekeeping, Laundry, Reservations, Beach and Pool Operations, and the hotel’s boat service. /ppbAbout the Role /b /ppbr/ppbAs Director of Rooms, you will lead the complete guest journey, ensuring seamless, personalised and memorable experiences from arrival through to departure. /b /ppbr/ppbYou will combine strategic thinking with a hands-on leadership style, maintaining a strong presence throughout the resort and working closely with departmental leaders to create a culture of accountability, collaboration, engagement and continuous improvement. /b /ppbr/ppbYou will be the ultimate host of the resort: visible, approachable and genuinely connected to guests, colleagues and the daily operation. /b /ppbr/ppbKey Responsibilities /b /ppbr/pulliLead and inspire all Rooms Division teams to deliver exceptional service and consistently high luxury hospitality standards. /liliShape and elevate the guest journey, ensuring every experience reflects the unique spirit of the Lido: relaxed, elegant and effortlessly refined. /liliBuild authentic relationships with guests, creating a sense of belonging that transforms individual stays into lasting connections. /liliDrive service excellence across Front Office, Guest Services, Reservations, Housekeeping, Laundry, Beach, Pool and Boat Operations. /liliDevelop and support departmental leaders, fostering a culture of pride, ownership, accountability and professional growth. /liliChampion an intuitive,



personal and unscripted approach to service that goes beyond expectations. /liliOversee Beach and Pool Operations as integral extensions of the resort experience, bringing to life the charm of the cabanas and the rhythm of seaside living. /liliOversee the Excelsior boat service, ensuring safe, efficient and seamless connections between the resort and Venice. /liliEnsure Housekeeping and Laundry deliver impeccable standards of cleanliness, presentation and attention to detail. /liliMonitor and improve guest satisfaction, online reputation, service recovery and guest loyalty. /liliLead daily operational meetings and coordinate activities across the Rooms Division and the wider hotel. /liliMaximise rooms revenue through effective inventory management, forecasting, upselling and close collaboration with the Revenue and Commercial teams. /liliManage departmental budgets, labour costs, productivity and overall financial performance. /liliEnsure the highest standards of presentation and maintenance throughout guest accommodation and public areas. /liliIdentify and implement opportunities to improve operational efficiency, service delivery and the overall guest experience. /liliEnsure full compliance with health and safety, maritime and pool safety requirements, security, data protection and company policies. /liliAct as a visible ambassador for Hotel Excelsior Venice and its continued repositioning. /li /ulpbr/ppbAbout You /b /ppbYou will be an accomplished Rooms Division leader with significant senior-level experience in luxury hotels or resorts. /b /ppbr/ppbYou will possess:



/b /ppbr/pulliSenior Rooms Division leadership experience within a luxury hotel, resort or high-end hospitality environment. /liliStrong operational knowledge across Front Office, Guest Services, Reservations, Housekeeping and Laundry. /liliPrevious experience overseeing resort facilities such as beach, pool or leisure operations. /liliA strong track record of delivering exceptional guest satisfaction and operational excellence. /liliCommercial awareness and experience managing budgets, labour costs, forecasting, productivity and revenue optimisation. /liliOutstanding leadership, coaching and team-development abilities. /liliExceptional guest engagement, communication and problem-solving skills. /liliA keen eye for detail and an unwavering commitment to quality. /liliExperience with OPERA, BirchStreet and housekeeping or maintenance-tracking systems. /liliFluency in English; Italian is strongly preferred. /liliEligibility to work in Italy. /li /ulpbr/ppbWhat We Are Looking For /b /ppbr/ppbWe are looking for a modern luxury hospitality leader who understands that exceptional service is created through experience, emotion and genuine human connection. /b /ppbr/ppbYou will be a true host who leads from the floor, inspires people and brings the Lido experience to life every day. You will balance creativity and service excellence with operational discipline, commercial performance and attention to detail. /b /ppbr/ppbWhat We Offer /b /ppbr/pulliCompetitive salary and performance-related premio. /liliComprehensive benefits package. /liliCareer development opportunities within a prestigious luxury hospitality group. /liliA supportive and collaborative leadership team. /liliThe opportunity to make a significant impact at one of Italy’s leading luxury hotels. /li /ulpbr/ppbJoin Us /b /ppbr/ppbIf you are passionate about people, luxury hospitality and creating exceptional guest experiences, we would be delighted to hear from you. /b /ppbr/ppbApply today and help shape the next chapter of Hotel Excelsior Venice Lido Resort. /b /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81g1ak