Area Service manager Northern Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81gd6d

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Milan

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Hybrid

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Monthly salary: €55,000 - €60,000

Job Description

The Construction Machinery Department in Italy is looking for a Service Area Manager to provide technical support to the Italian dealer network, reporting directly to the Service Manager.

The successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services.

Key Responsibilities
- Promote and support the implementation of Kubota’s after-sales service strategies across the dealer network.
- Provide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range.
- Act as the primary interface between dealers and Kubota factories for technical matters and escalations.




- Visit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required.
- Support dealers in diagnosing and resolving complex technical issues, both remotely and in the field.
- Collect, analyze, and report product quality and reliability issues, preparing statistics and technical reports for internal stakeholders and factories.
- Monitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
- Collaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
- Deliver technical training sessions and support the development of dealer service staff competencies when needed.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81gd6d