Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81goo0

ppAwarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025), this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. /ppAnnual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions. /ppSerenity permeates the hotel’s exclusive environment, enhanced by the hotel’s heated outdoor pool, tennis court, jogging paths, pitch putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay. /ppThe hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences. /ppAs we prepare for our imminent reopening, we are recruiting for the season 2026: /ph3JOB TITLE: /h3pFront Office Agent /ph3DEPARTMENT: /h3pFront Office /ph3NATIONALITY: /h3pEligible for a working permit in Italy /ph3EDUCATION: /h3pHotel Apprenticeship, Higher College Education /ph3EXPERIENCE: /h3ulliMinimum of one year experience in a customer service position /li /ulh3LANGUAGE:



/h3ulliItalian – excellent oral and written skills (as applicable) /liliEnglish – good oral and written skills /li /ulh3COMPETENCIES: /h3ulliOperational knowledge of front desk operations /liliLuxury Hotel Experiences /liliBrief knowledge of hotel operations Computer systems /li /ulh3TECHNICAL COMPETENCIES: /h3ulliKnowledge in Microsoft Office (Word, Excel and PowerPoint) /liliKnowledge of Opera /liliBasic knowledge of Micros is a plus /li /ulh3SCOPE /h3pThe incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Resort procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. /ph3OVERALL OBJECTIVES /h3pThe job of Front Office Agent is executed satisfactorily when: /pulliUp-selling is focused on and executed in order to increase room revenues. /liliShift closing is done properly. /liliFinancial Policies and Procedures are supported and followed. /liliLQA (Leading Quality Assurance) audit results are 85% and above. /liliCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.



/li /ulh3MAIN RESPONSIBILITIES /h3ulliCheck in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. /liliEnsure that LQA results are above 85%. /liliUpon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. /liliUpon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. /liliHandle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. /liliAnswer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. /liliCoordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. /liliKeep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. /liliPossess a working knowledge of the room reservation procedures. /liliMaintain the neatness of his/her working area. /li /ulpAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81goo0