24 set - Milano
Alstom
Req ID:525822
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 84 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Job Title: Train Operation Support Engineer
Purpose of the Job:
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Provide real-time technical support to train drivers and operations teams in case of faults during service
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Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies
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Coordinate with traffic control and fleet management to manage train availability and service recovery
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Provide clear and accurate instructions or guidance based on established protocols and procedures
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Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions
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Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations
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Analyze incidents and support post-event investigations to determine technical causes
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Collaborate with maintenance teams and contractors to support repairs and maintenance work
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Participate in root cause analysis and contribute to continuous improvement initiatives
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Conduct field inspections special checks and assessments of rolling stock
- Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.
Responsabilities :
- Participates in critical task-force dedicated to troubleshooting when needed
- Defines standard rul
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