Service Product Engineer
Pubblicato il 24-09-2026 - Cavotec in Nova milanese
Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.
We are looking for an Engineer with strong troubleshooting skills, a passion for continuous learning, and the ability to collaborate effectively with global teams.
As a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.
You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities.
Responsibilities
- Maintain expert level of assigned products’ knowledge and application.
- Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.
- Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
- Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
- Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
- Identify and propose solutions to elevate any technical or project related risks.
- Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
- Troubleshoot problems and attempt to identify causes for warra