Italian-Speaking Customer Support Specialist
Pubblicato il 24-09-2026 - Cross Border Talents in Roma
Italian-Speaking Customer Support Specialist:
Exciting Opportunity in Lisbon, Portugal
Are you a fluent Italian speaker with a passion for helping customers? Join a leading global company in Lisbon, Portugal, and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting
Position: Customer Support Specialist
Location: Lisbon, Portugal
Employment Type: Full-time
Compensation: Competitive base salary plus performance-based bonuses.
What Youll Do:
- Provide exceptional support to Italian-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally.
- Ensure customer satisfaction by offering solution-oriented assistance and escalating complex cases when needed.
- Maintain accurate records of customer interactions using company systems.
- Collaborate with team members and other departments to improve service quality and streamline processes.
- Stay informed about company products, services, and policies to deliver accurate information to customers.
What Were Looking For:
- Fluency in Italian (C1 or native level) and proficiency in English (B2 level), both verbal and written.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
- Basic proficiency in Microsoft Office (e.g., Excel, Word) or similar tools.
- Previous experience in customer support or a related field is an advantage, but not required.
- Willingness to relocate to Lisbon, Portugal, and work in an office-based environment.
- Flexibility to work rotational shifts, including weekends (e.g., 8-hour shifts between 8 AM and 8 PM).
What We Offer:
- Competitive salary and performance-based bonuses based on your skills and experience.
- Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Italy or other EU countries.
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